After signing in to the VNX platform you need to go through KYC checks first. The KYC procedure usually takes several minutes and consists of the following steps:
Confirm you are 18, act in your name and do not reside in a blacklisted country;
Pass phone or email verification;
Fill in KYC questionnaire;
Pass ID verification;
Go through liveness check (take a selfie);
Review information and submit.
You can find the KYC procedure guide here: https://vnx.io/blog/registration-and-kyc-step-by-step-guide